Privacy Policy

At Stoneviens Surfaces (“we”, “our”, or “us”), we respect the privacy of international architects, commercial project developers, stone importers, distributors, fabricators, and visitors who interact with our digital platform.

This Privacy Policy explains how we collect, utilize, store, and protect information submitted across our website, contact portals, catalog subscription forms, sample request modals, and container estimators.

We collect information that you voluntarily provide when conducting commercial inquiries with our natural stone export desk:

• ✓ Trade Inquiry Details: Full name, professional designation, corporate or business entity name, work email address, and direct phone number.
• ✓ Project & Logistics Specifications: Destination discharge seaport, project location country, stone varieties of interest (e.g. Absolute Black, Black Galaxy), desired slab thickness (20mm, 30mm, 40mm), surface finishes (polished, leathered, honed, flamed), and estimated container volume.
• ✓ Physical Sample Deliveries: Physical postal address, recipient contact name, and courier delivery instructions for dispatched physical stone sample boxes.
• ✓ Technical & Browser Information: Browser type, operating system, preferred language choice (among our 18 supported regional languages), and coarse geographic region.

The information you provide is utilized solely for legitimate commercial business purposes in connection with natural stone procurement:

• ✓ Generating tailored export quotations, formal Proforma Invoices, and port-to-port maritime freight estimates.
• ✓ Dispatching physical stone sample packages and providing track-and-trace airway bill information.
• ✓ Coordinating quarry block inspections, customized architectural shop-drawing reviews, and container dispatch schedules.
• ✓ Distributing quarterly technical stone trade catalogs and new quarry bench alerts to subscribed business contacts.

To fulfill international commercial shipments and sample deliveries, necessary information is shared exclusively with verified operational partners:

• ✓ International Couriers: Courier partners (e.g., DHL, FedEx) receive destination contact details to deliver physical stone sample boxes.
• ✓ Maritime Shipping Lines & Forwarders: Ocean freight carriers (e.g., Maersk, MSC, CMA CGM) receive consignee company details for issuance of Bills of Lading (B/L) and ocean manifests.
• ✓ Customs & Plant Quarantine Authorities: Mandatory regulatory disclosure for export phytosanitary certification, fumigation certificates, and export declaration filings.

When visiting Stoneviens Surfaces, our platform presents an optional Location Access permission request:

• ✓ Location Request: When allowed, approximate regional data helps us present relevant ocean freight ports and appropriate regional language defaults. Visitors may freely choose “Continue Without Location” with zero degradation in website browsing capability.
• ✓ Session & Preference Cookies: We utilize minimal, functional local storage and session tokens to remember your selected language (across our 18 supported global dialects) and active stone filter selections.

We implement comprehensive technical, organizational, and physical safeguards to prevent unauthorized access, alteration, or disclosure of corporate inquiry records:

• ✓ All website data transmissions are secured using modern TLS 1.3 cryptographic protocols with HTTPS enforcement.
• ✓ Commercial inquiry data is accessible solely by authorized export desk coordinators and logistical officers.
• ✓ Inquiry data is retained only for the duration necessary to satisfy ongoing business procurement relationships and statutory tax/customs recordkeeping requirements.

As an international exporter based in India serving clients across North America, Europe, the Middle East, Asia-Pacific, and Latin America, inquiry information submitted through this website is processed by our export teams in India and coordinated with international logistical nodes.

All cross-border data handling adheres to internationally recognized standards of commercial confidentiality and data security.

Regardless of your geographical location, you maintain full control over your contact information with Stoneviens Surfaces:

• ✓ Access & Review: You may request a summary of the contact and inquiry details held in our export correspondence systems.
• ✓ Correction: You may update corporate details, billing information, or designated destination ports at any time.
• ✓ Erasure / Opt-Out: You may unsubscribe from trade catalog newsletters or request deletion of contact records upon conclusion of contractual obligations.

Stoneviens Surfaces reserves the right to periodically update this policy to reflect enhancements in digital services, evolving export regulatory guidelines, or international compliance requirements.

The latest revised date is prominently indicated at the top of this page. Continued interaction with our website signifies acceptance of any updated terms.

If you have inquiries, access requests, or feedback regarding our privacy practices and commercial inquiry handling, please reach out to our dedicated privacy desk: